Shop Policies


Processing + Turnaround Times

  • Ready-to-ship items: will be shipped in 1-5 business days from time of purchase (unless otherwise noted)
  • Made-to-Order/Pre-order: turnaround time will be specified within product description
  • Minikane Doll/Accessory Pre-Order: please check our Minikane Info/Update page here
  • Ready-to-ship items purchased with pre-order items will be held until pre-order items are ready. If you would like your in stock items ASAP, please purchase separately. 

Shipping

  • You will receive FREE First Class USPS shipping service for purchases of $50+.
  • A flat $5 fee will be charged for orders totaling $0-49.99 (First Class USPS service)
  • First Class packages are NOT guaranteed and I can assume no liability after I have shipped your package. If you would like to purchase shipping insurance, please utilize the "Route" 3rd party feature during checkout. Purchasing upgraded priority shipping is also an option. 
  • Local Pickup - users local to the DFW area may pick up their item for free. Please do not select this option unless you can pick up your item in person in McKinney, TX. 

Returns, Refunds + Exchanges

  • Due to the handmade and/or made-to-order nature of our clothing products, all sales are final.
  • We want to ensure you LOVE your purchase. If you experience an issue or error, we will always try to make it right. Please contact us at shopjoleejames@gmail.com within 15 days of receiving your order.  
  • Minikane Pre-Order dolls + accessories are FINAL SALE. 

Handmade Clothing Care Instructions

  • We recommend washing items in cold water with like colors on your machine's gentle cycle. Hang to dry or tumble dry on low.
  • Some items made with special materials (tulle, embellishments) may require hand washing. This will be specified in product description.  
  • Jolee James Baby + Child assumes no responsibility for damages to garments after washing or wearing. 

 

BUYER ASSUMES ALL LIABILITY 

Our handmade items are NOT designed for sleepwear.  Buyer assumes all liability. 

If you have any other questions or comments, please email us at hello@joleejames.com.